After Sales Services
Mac Port, thanks to an equipped workshop, guarantees the solution of any technical and maintenance problems on the machines.
The competence and specialization of the staff and a complete spare parts warehouse distributed in the various locations in Italy, ensure rapid intervention and the resolution of any type of problem directly at the customer’s premises, by means of equipped vehicles. The workshop ensures the possibility of carrying out extraordinary maintenance and issuing certifications as well as the guarantee on the work performed.
We are ready
to answer you,
contact us!
Wherever you are,
you will have access to the national network of Mac Port workshops,
with spare parts and quick repairs.
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We receive the customer’s call and carefully listen to the description of the problem.
It is a central and delicate moment, in which we collect the key data in order to process the intervention.
Telephone troubleshooting.
On the phone with the customer through the LIDAT system we work to remotely solve the fault.
Remote resolution of the problem and possible sending of spare parts.
If the extent of the fault allows for rapid resolution, we will immediately deliver the original spare parts to the customer.
Alerting the team and operational means.
When the problem requires on-site intervention, we organize the most suitable technical team for the type of fault and at the same time we arrange for the spare parts to be sent to the site.
